Frequently Asked Questions
Return and Exchange Policy
How long does it take to receive my order?
Because our items are made to order through our print partner, orders typically take:
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2-7 business days for production
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3-7 business days for shipping
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You will receive tracking information once your order ships.
Why are items made to order?
To minimize waste and ensure funds go directly toward treatment support, all apparel is printed on demand. This allows us to maximize the impact of every purchase.
Can I modify or cancel my order?
Orders being production quickly. If you need to request a change, please contact us within 12 hours of placing your order. We cannot guarantee changes once production begins.
Because all items are made to order, we do not accept returns or exchanges due to ordering the wrong size, color, or change of mind.
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Please review sizing charts carefully before purchasing.
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However, if your item arrives damages, misprinted, or defective, we will gladly offer a free replacement or refund.
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To qualify:
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You must contact us within 30 days of delivery
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You must provide clear photos of the issue
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The item must be unused and in original condition
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Please contact our team at:
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Once approved, we will arrange a reprint or refund at no additional cost.
Where does the money go?
100% of proceeds from every purchase and donation directly fund NeuroStar treatment for individuals who cannot afford care or lack insurance coverage. Your purchase helps remove barriers to life changing mental health treatment.
Who qualifies for funded treatment?
Treatment support is available to individuals experiencing financial hardship or lacking insurance coverage. All recipients are evaluated and approved by our clinical team at Integrative Psychiatry.
What is TMS?
Transcranial Magnetic Stimulation (TMS) is a non-invasive, FDA-cleared treatment for depression and OCD. It uses magnetic pulses to stimulate areas of the brain associated with mood regulation.
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